These conditions set out the terms that apply for all bookings made with Splendid Maldives Pvt Ltd (hereafter known as “us” or “we”).
This site is offered to you, the client, on the condition of your acceptance without modification of all terms, conditions, and notices contained herein. These must be read in conjunction with the information and advice, itineraries, rates and supplements provided by us with every reservation made with us, as well as any package holiday we provide. Any other terms will be communicated to clients prior to the confirmation of bookings in writing.
You must be of legal age (over 18 years) to create binding legal obligations that may cause liability on your part as a result of purchases made on this site. You accept full financial responsibility for all purchases made on this site.
Our rates are based on Room only, Breakfast Half board, Full Board or All-inclusive basis accommodation. Transfer rates are per person return transfer (Airport to Resort and Resort to Airport). All transfers will be made only from the Airport Island unless otherwise stated or confirmed. All prices are quoted in United States dollars and any fluctuations of prices due to government action or other similar cause may result in a surcharge being imposed.
Credit card payment:
We will immediately charge your credit card 100% of the amount your reservation represents as soon as we receive the relevant documents, including; written authorization and a photocopy of the credit card and your passport on the completed form.
The aforementioned documents are required in the Maldives to accept credit card payments offline. Please check the booking terms, conditions and cancellation policy before making payment.
Your rights if we cancel:
We undertake to inform you without delay if we cancel your reservation and will offer you an alternative of at least a comparable standard (if one is available) or a full refund of the deposit within 21 days. We will take all reasonable steps to ensure that your accommodation is available on your arrival. However, if we are aware of it being overbooked before the time of your departure we will inform you and offer you an alternative of at least equal standard (if available) or a full refund of the payment. If we are unaware of the overbooking at the time of your departure then we will offer appropriate compensation, if the alternative accommodation offered is substandard to the accommodation originally booked.
Our liability to you:
We accept responsibility for ensuring that the services we deliver to you are of the highest standard possible.
We accept responsibility for the negligent acts and errors of our employees. We cannot, however, be held responsible for any other circumstances that lead to the death, bodily injury or illness of you or any other individual.
If you have a complaint or are unhappy with the services provided, please make it known as soon as possible, either to the management of the accommodation, the guide or directly to us. Please provide the fullest details as early as possible. Every effort will be made to arrive at a fair and satisfactory conclusion for the best of all involved.
Once a reservation is confirmed, we will charge you a non-refundable minimum fee of EURO or USD 100.00, as an administration charge. This amount will be deducted from the total amount for your holiday. We need 100% of the total amount as a deposit for groups of 12 and above.
We require payment in full after confirmation or at least 30 days before your arrival. You can pay with your credit card, using a wire transfer to move the total amount to our bank account or send us payment via Western Union Money Transfer.
We accept Visa and MasterCard under the condition that you supply us with a photocopy of your passport and a credit card authorization form, both to be sent to us via fax.
For bookings made less than 30 days before arrival, full payment must be made immediately. If you cancel your reservation, your payment is subject to cancellation charges. Please check the relevant cancellation charge for your particular reservation before you confirm any bookings, as different hotels impose different cancellation charges and may also vary depending on the time of year.
Check In Procedure / Hotel Voucher:
Once the booking is confirmed and when we receive FULL Payment, we will provide you with a confirmation Voucher. Please print the Voucher and present this and your Passport to Hotel reception on arrival at the time of check-in.
All transfer Rates are quoted per person ( Airport/Resort/Airport) by local Motor Boat called Dhoni, Fast Boat, Speed boat or Seaplane and are combined/group transfer rates (Not Individual private transfers) & guests may have to wait at Airport to join other passengers or may have to leave earlier than checkout time depending the schedule of the transfers.
Also depending weather or other such natural cause transfers may be upgraded to Seaplane or downgraded and any such downgrade will be refunded.
Seaplane's fly between 06:00hrs to 16:00hrs. Guests arriving after 16:00hrs on any International flight & guests with departure flights leaving before 09:00hrs have to stay First & Last night in Male'. Luggaage allowance for Seaplane transfer is 25Kg per pax. Excess will be charged USD2 per Kg. Seaplanes will not fly if the weather is bad. Clients are to bear all expenses (extension or any such)
You are recommended to ensure, when making your reservation that you and your party are insured against all relevant risks, including all locations and places you intend to visit throughout your holiday in the Maldives.
Literature and Brochures:
We have taken every reasonable precaution to ensure that the information provided by us is fair and correct at the time it was supplied, and that the facilities are available as described for each resort or vessel. However, as we do not own the accommodation, we exclude liability for subsequent alterations and the withdrawal and amendment of facilities (whether due to climatic conditions, vandalizing or abuse, cleaning, repair or legal, regulatory, seasonal or other local reasons).
Third party exclusions:
Transportation and accommodation of clients are subject to international conventions, which override any contract, expressed or implied between our clients and us.
We cannot be held liable if any client is refused admission into the Republic of the Maldives.
The possession of valid passports, and/or other required travel documents, such as airline tickets and hotel vouchers at the proper time, is the sole responsibility of the client.
Liability for the failure of any client to observe the law of the Maldivian Government during a visit is excluded. We will not be held responsible for any delay in transferring of clients or any other delay under such circumstances.
We are not liable for the failure to meet dietary requirements, unless these were clearly stated when booking.
We strongly urge everyone to read and agree with the terms and conditions before making any reservation through Splendid Maldives Travels.
If you disagree with the Booking Terms and Conditions in any way, please inform us before confirming any reservations with us. Similarly, we reserve the right to change the Terms and Conditions at anytime. Your continued use of the Splendid Maldives website, or receipt of such changes by email or in writing, following the posting of changes to these Terms and Conditions constitutes your binding acceptance of these changes.
We accept any confirmed cancellation of a reservation. Such a cancellation is effective on the day it is received by us. The client will be notified of the acceptance of the cancellation. The cancellation policy applies to all reservations and is your (the client’s) duty to be aware of any applicable cancellation charges. These policies will take precedence over the policy stated below. Generally, cancellation charges are as follows:
Cancellations received less than 21 days before arrival – 20% of the total package/value of the invoice.
Cancellations received less than 14 days before arrival – 50% of the total package/value of the invoice.
Cancellations received less than 10 days before arrival – 75% of the total package/value of the invoice.
Cancellations received less than 7 days before arrival – 100% of the total package/value of the invoice.
* There will always be an administrative charge of 10% of the total amount, if you cancel a reservation, in addition to the cancellation charge (if applicable).
In the Maldives, different resorts follow different cancellation policies and charges vary at different periods of the year.
During Christmas and New Year, the cancellation charge is 100%, for cancellations within 30 days of arrival. Once again, please make sure you are aware of the cancellation charge for your particular reservation before you confirm it with us. We reserve the right to make any appropriate charges to our clients directly.
If required, we can accept booking requests as late as 6 hours before arrival. The client must already have booked all flights prior to the late reservation.
Changes by you:
If the requested change of a confirmed booking is made more than 14 days before departure and is accepted by us, we reserve the right to charge an administration fee of up to EURO or USD$ 30 per booking, plus any extra charges resulting from the change of booking. In any other case, the request will be treated, at our discretion, as a cancellation.
Extension of Stay / Amendments or Cancel:
In case you would like to extend your stay, you must contact us immediately to extend. Please note that any Extension(s) you made without our confirmation direct with the Hotel are not covered by us.
All amendments & cancellation must be sent via email firstname.lastname@example.org or by fax +960 3334631 and such will be ONLY valid if you receive an email from us confirming the same. This does not mean that the requested amendment or cancellation is made unless we confirm such change. Action will be taken and status with details including any charges, either positive or negative will be notified, soonest possible.
THE SERVICES AND MATERIALS ON THE SITE ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE, AND OUR PARTNER HOTELS, PROVIDERS OR DISTRIBUTORS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: (1) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE TO ANY OF THE SERVICES AND MATERIALS PROVIDED ON THE SITE; (2) ANY WARRANTIES THAT THE FUNCTIONS CONTAINED IN THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (3) ANY WARRANTIES REGARDING THE USE, OR RESULTS OF THE USE, OF THE SERVICES AND MATERIALS ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, TIMELINESS, OR OTHERWISE. YOU ALONE ASSUME ANY AND ALL COSTS ARISING IN CONNECTION WITH YOUR USE OF THE SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
WITHOUT LIMITING THE GENERALITY OF ANY LIMITATION OF LIABILITY SET FORTH IN SPLENDID MALDIVES TRAVEL’S WEB SITE RULES AND REGULATIONS, SPLENDID MALDIVES AND THE SERVICE PROVIDERS ASSUME NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THIS SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM THE SITE. IN NO EVENT SHALL SPLENDID MALDIVES OR ANY SERVICE PROVIDER BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH (A) ANY USE OF THE SITE OR CONTENT FOUND HEREIN, (B) ANY FAILURE OR DELAY, OR (C) THE PERFORMANCE OR NON-PERFORMANCE BY SPLENDID MALDIVES OR ANY SERVICE PROVIDER, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY. SOME COUNTRIES AND US STATES DO NOT ALLOW LIMITATION OF LIABILITY, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.
By using this site, you signify your binding agreement to these Terms. Splendid Maldives Travels reserve the right, at our sole discretion, to change, modify, add, or remove portions or all of terms and conditions at any time. Please check these Terms and Conditions periodically for changes.
Your continued use of the Splendid Maldives website, or receipt of such changes by email or in writing, following the posting of changes to these Terms and Conditions constitutes your binding acceptance of these changes. Further, we may change any or all content on the Site, including, but not limited to, products, programs, and/or services described on or offered through the Splendid Maldives website, without prior notice and without liability.